Leveringspolitik

Shipping Policy

Effective Date: August 31, 2026

Thank you for shopping with bgbdhz.

The bgbdhz online store is operated by Crystal Nordic Solutions ApS. This Shipping Policy explains our shipping destinations, processing times, delivery estimates, shipping fees, tracking, customs, delays, and other important delivery information.

By placing an order through our store, you acknowledge that you have read this Shipping Policy.

1. Company Information

Store Name: bgbdhz
Legal Company Name: Crystal Nordic Solutions ApS
CVR Number: 4507231261
P-number: 1030661261
Registration Date: August 29, 2024
Country: Denmark

Registered Address:
C/O Wojciech Leonard Chojnacki
Virkelund Allé 5, 1. 4
2620 Albertslund
Denmark

Email: lakysakein790@gmail.com
Phone: +45 43 76 19 52

2. Shipping Destinations

We currently ship to selected European countries, including:

  • Germany
  • Austria
  • Italy
  • Spain
  • Portugal
  • Poland
  • Czech Republic
  • Slovakia
  • Slovenia
  • Bulgaria
  • Greece
  • Romania
  • Croatia
  • Estonia
  • Lithuania
  • Latvia

Shipping availability may vary depending on product availability, destination, carrier availability, and local delivery restrictions.

The available delivery options for your order will be shown during checkout.

3. Shipping Fees

We offer free standard shipping on eligible orders.

Standard Shipping Fee: Free

If any additional shipping charge applies, it will be clearly shown before you complete your purchase.

We do not add undisclosed mandatory shipping charges after an order has been placed.

4. Order Processing Time

Orders are normally processed after payment has been confirmed.

Estimated Processing Time: 3–5 business days

Orders are generally processed Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing may include:

  • payment verification;
  • order verification;
  • product preparation;
  • packaging; and
  • handover to the shipping carrier.

Processing time is separate from shipping time.

5. Estimated Delivery Time

After an order has been processed and dispatched, the estimated shipping time is:

5–8 business days

The estimated total delivery timeframe is therefore:

8–13 business days

This includes:

  • Processing: 3–5 business days
  • Shipping: 5–8 business days

Delivery times are estimates only and are not guaranteed arrival dates.

Actual delivery times may vary because of customs procedures, carrier delays, public holidays, weather, local delivery conditions, or other circumstances outside our reasonable control.

6. Shipping Carriers

We use established logistics providers for order delivery.

Depending on destination and availability, carriers may include:

  • UPS
  • FedEx

Other local delivery partners may also be used for final delivery.

The specific carrier for an order may vary depending on package size, destination, warehouse location, and carrier availability.

7. Order Tracking

Once your order has been dispatched, we will normally send a shipping confirmation email with available tracking information.

Tracking information usually becomes available within:

24 hours after shipment

During busy periods, public holidays, or carrier delays, tracking updates may take up to approximately:

72 hours

A tracking number may be created before the carrier performs the first physical scan, so tracking information may not update immediately.

If tracking has not updated after a reasonable period, contact us at:

Email: lakysakein790@gmail.com
Phone: +45 43 76 19 52

Please include your order number and tracking number.

8. Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Please verify your:

  • recipient name;
  • street address;
  • apartment or unit number, if applicable;
  • postal code;
  • city;
  • country;
  • telephone number; and
  • email address.

If you notice an error after placing an order, contact us as soon as possible.

If the order has not yet been shipped, we will make reasonable efforts to correct the information.

Once an order has been dispatched, address changes may no longer be possible.

9. Delivery Delays

Although we aim to deliver within the estimated timeframe, delays may occasionally occur due to:

  • carrier delays;
  • customs inspections;
  • severe weather;
  • public holidays;
  • transportation disruptions;
  • high order volumes;
  • incorrect delivery information; or
  • other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us so we can review the available tracking information.

Email: lakysakein790@gmail.com
Phone: +45 43 76 19 52

Nothing in this section limits mandatory consumer rights under applicable law.

10. Customs, Duties, and Import Charges

International shipments may be subject to customs procedures in the destination country.

Depending on applicable law, authorities may impose:

  • customs duties;
  • VAT;
  • import taxes;
  • customs clearance fees; or
  • other government charges.

Crystal Nordic Solutions ApS does not independently determine charges imposed by customs or government authorities.

Where additional charges apply, responsibility for those charges will depend on applicable law and the information presented during checkout.

Customs processing may also affect delivery times.

11. Lost or Missing Packages

If your package has not arrived within a reasonable period after the estimated delivery timeframe, please first check the tracking information.

If tracking shows an unusual delay, possible loss, or delivery problem, contact us.

Please provide:

  • your order number;
  • your full name;
  • your shipping address; and
  • your tracking number.

We will review the available information and, where appropriate, contact the carrier.

Available remedies will depend on the circumstances and applicable consumer law.

12. Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If your order is damaged, defective, incomplete, or incorrect, contact us promptly.

Please provide:

  • your order number;
  • a description of the issue; and
  • relevant photographs where appropriate.

Depending on the circumstances and applicable law, an appropriate remedy may include:

  • replacement;
  • repair;
  • exchange;
  • price reduction; or
  • refund.

Please contact us before returning a damaged, defective, or incorrect product.

13. Order Changes and Cancellations

If your order has not yet been dispatched, you may contact us to request:

  • cancellation;
  • shipping-address correction;
  • recipient-information changes; or
  • other reasonable order changes.

We will make reasonable efforts to accommodate your request, but changes cannot be guaranteed once processing has begun.

Once an order has been shipped, cancellation or modification may no longer be possible.

If you no longer want the product after delivery, please follow our Return and Refund Policy.

14. Returns and Refunds

Returns, exchanges, return shipping costs, and refunds are governed by our separate Return and Refund Policy.

Customers may also have statutory rights under applicable EU consumer law, including a right of withdrawal where applicable.

If you wish to request a return, please contact us before sending the product.

Email: lakysakein790@gmail.com
Phone: +45 43 76 19 52

15. EU Consumer Rights

Nothing in this Shipping Policy limits mandatory consumer rights available under applicable Danish or European Union law.

Where this Shipping Policy conflicts with mandatory consumer law, the applicable mandatory law will prevail.

16. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in:

  • shipping destinations;
  • carriers;
  • processing procedures;
  • delivery services;
  • business operations; or
  • legal requirements.

The latest version will be published on our website with the updated effective date.

17. Contact Us

For questions regarding shipping, delivery, tracking, customs, delayed orders, or existing orders, please contact:

Crystal Nordic Solutions ApS
C/O Wojciech Leonard Chojnacki
Virkelund Allé 5, 1. 4
2620 Albertslund
Denmark

CVR Number: 4507231261
P-number: 1030661261
Registration Date: August 29, 2024
Store Name: bgbdhz
Email: lakysakein790@gmail.com
Phone: +45 43 76 19 52