Return & Refund Policy

Last updated: August 31, 2026

Thank you for shopping with bgbdhz, operated by Crystal Nordic Solutions ApS.

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it in accordance with the terms of this Return & Refund Policy and applicable Danish and European Union consumer protection laws.

1. 30-Day Return Policy

We offer a 30-day return period, which means that you have 30 days from the date you receive your order to request a return.

To be eligible for a voluntary return under our 30-day return policy, the item should generally be:

• In the same condition in which you received it;

• Unused and unworn, where applicable;

• With its original tags attached, where applicable;

• In its original packaging, where reasonably possible; and

• Accompanied by your receipt, order confirmation, or other valid proof of purchase.

Items that are returned in a condition that prevents them from being resold may be subject to an appropriate deduction where permitted by applicable law.

2. How to Request a Return

To request a return, please contact us before sending the item back.

Email: lakysakein790@gmail.com
Phone: +45 43 76 19 52

Please include the following information in your return request:

• Your full name;

• Order number;

• The item(s) you wish to return;

• The reason for the return; and

• Any relevant photographs or other information, if the item is damaged, defective, or incorrect.

Please do not send items back without first contacting us and receiving return instructions. Unsolicited returns may not be accepted or may experience delays in processing.

If your return request is approved, we will provide you with instructions regarding how and where to send the package. Where applicable, we may also provide a return shipping label.

Return Address

Approved returns should be sent to:

Crystal Nordic Solutions ApS
C/O Wojciech Leonard Chojnacki
Virkelund Allé 5, 1. 4
2620 Albertslund
Denmark

Please wait for our return instructions before shipping your item to this address.

3. EU 14-Day Right of Withdrawal

If you are a consumer in the European Union, you generally have a statutory right to withdraw from a distance purchase within 14 days without giving any reason, subject to applicable legal exceptions.

The withdrawal period normally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, you must notify us of your decision to withdraw from the purchase before the applicable withdrawal period expires.

You may contact us at:

Crystal Nordic Solutions ApS
Email: lakysakein790@gmail.com
Phone: +45 43 76 19 52

You may provide a clear statement that you wish to withdraw from your purchase. You may also provide your order number and details of the goods concerned to help us process your request efficiently.

Condition of Returned Goods

When exercising your statutory right of withdrawal, you are generally responsible for handling the goods only to the extent necessary to establish their nature, characteristics, and functioning.

You may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning, to the extent permitted by applicable law.

Certain products may be subject to statutory exceptions to the right of withdrawal. These exceptions are described below.

4. Return Shipping

Unless otherwise required by applicable law, the customer may be responsible for the direct cost of returning an item under a voluntary return request.

If an item is defective, damaged, incorrect, or otherwise does not conform to the order, please contact us before returning it. We will assess the issue and provide appropriate instructions in accordance with applicable consumer protection laws.

For statutory withdrawals, return shipping costs will be handled in accordance with applicable Danish and EU law and the information provided to you at the time of purchase.

5. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is:

• Defective;

• Damaged during delivery;

• Different from the item you ordered; or

• Otherwise not in conformity with your purchase,

please contact us as soon as reasonably possible at lakysakein790@gmail.com.

Please provide your order number and, where appropriate, clear photographs showing the problem.

We will evaluate the issue and work with you to determine an appropriate solution, which may include a replacement, repair, refund, or other remedy depending on the circumstances and your statutory rights.

Nothing in this policy limits any mandatory consumer rights you may have under applicable Danish or EU law.

6. Non-Returnable Items and Exceptions

Certain products may not be eligible for return or withdrawal where permitted by applicable law.

Examples may include:

• Goods that are liable to deteriorate or expire rapidly;

• Goods made according to the customer's specifications or clearly personalized;

• Sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery;

• Goods that, after delivery, are inseparably mixed with other items;

• Certain digital products or digital content where performance has begun with the customer's prior express consent and acknowledgment of the loss of the right of withdrawal, where applicable; and

• Other products falling within statutory exceptions under applicable law.

Please contact us before purchasing if you are unsure whether a particular product is eligible for return.

Sale Items

Items purchased during a sale or at a discounted price may still be subject to applicable statutory consumer rights.

Any voluntary return restrictions for sale items do not affect mandatory rights provided by Danish or EU law.

Gift Cards

Gift cards are generally non-refundable unless otherwise required by applicable law.

7. Exchanges

We do not generally process direct exchanges.

If you would like a different product, size, color, or variant, the quickest option may be to return the original item, where eligible, and place a new order for the item you want.

Your return and any refund will be handled in accordance with this policy and applicable law.

8. Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your refund is approved, the applicable amount will normally be refunded to your original payment method.

For statutory withdrawals, refunds will be processed in accordance with applicable Danish and EU consumer law. Where required by law, we may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

Refund processing times may vary depending on your payment provider, bank, or card issuer.

Although we process approved refunds as promptly as reasonably possible, it may take additional time for your bank or payment provider to reflect the refund in your account.

If you have not received your refund after a reasonable processing period, please contact us at:

lakysakein790@gmail.com

9. Refund Amount

Unless otherwise required by applicable law, refunds relate to the amount paid for the returned goods.

Where a statutory right of withdrawal applies, any reimbursement of standard delivery charges will be handled in accordance with applicable law. Additional costs resulting from your choice of a more expensive delivery method than the least expensive standard delivery option may not be refundable where permitted by law.

If an item is returned because it is defective, damaged, incorrect, or otherwise does not conform to the order, we will assess the matter and provide the remedy required under applicable law.

10. Order Cancellation

If you wish to cancel an order before it has been shipped, please contact us as soon as possible at lakysakein790@gmail.com.

We cannot guarantee that an order can be cancelled once it has entered the fulfillment or shipping process.

If the order has already been shipped, you may need to follow the applicable return or statutory withdrawal procedure.

11. Unsolicited Returns

Please do not send a package to our return address without first contacting us.

Returns that are sent without a prior return request may be delayed, rejected, or otherwise difficult to identify and process.

Always include your order number and follow the return instructions provided by our customer service team.

12. Questions About Returns

If you have any questions about returns, refunds, exchanges, damaged products, or your statutory consumer rights, please contact us.

Crystal Nordic Solutions ApS
Store: bgbdhz
CVR: 450723126
P-number: 1030661261
Registered in: Denmark
Address: C/O Wojciech Leonard Chojnacki, Virkelund Allé 5, 1. 4, 2620 Albertslund, Denmark
Email: lakysakein790@gmail.com
Phone: +45 43 76 19 52

We will be happy to assist you with your return or refund request.

13. Statutory Consumer Rights

This Return & Refund Policy is intended to explain our return procedures and does not exclude, restrict, or replace any mandatory rights that consumers may have under applicable Danish or European Union law.

Where a provision of this policy conflicts with a mandatory consumer protection provision, the mandatory legal provision will prevail.